Let consumers opt out of arbitration

To the editor: Barry Goldman's defense of arbitration in lieu of civil litigation is useful and sheds needed light on an important issue that few consumers know anything about or understand. However, his article could be a bit more pointed on what I believe are the three major issues of arbitration. ("No, arbitration isn't evil, but safeguards are needed," Op-Ed, Nov. 9) First, arbitrators by law are not required to follow...